Example covering letter (email version)

Write the job title and reference in the subject line [For example: Job ref: ZZ1245 – Call Centre Manager] Include the following in the main body of text Dear Sir or Madam, I write in response to your job advertisement [write the job title and location of the job here] as seen on [write where you saw the job advertised here] ref: [write the job reference here]. Then remind the recruiter what they are looking for – see example below [I have 2 years’ experience as a Team Leader in running a Call Centre team of 85 members for a leading UK household insurer. In my time with my current employer I have:] Then tell them you are what they’re looking for – see example below [Decreased customer waiting times by 6% by introducing a new strategy where team members were motivated to respond to calls faster and a colour coded display informed team members of customer waiting times.] [Cross-trained the team which has increased job satisfaction (reducing absenteeism and sickness) and has eased holiday or off-site training cover.] Then demonstrate how you are the best choice – see example below [I can assure you that my experience, industry knowledge and track record to date make me a strong candidate for this role.] I look forward to hearing from you, [Write your first name and surname here] [Write your contact details - mobile and email here]